Frequently Asked Questions

By purchasing any drop it MODERN product, you agree to the following:

I agree these measurements have been reviewed and meet the specifications of the space they will be installed. I understand that any changes to the dimensions after my order has been placed will incur a change order fee of 15% of the order total.

I understand all projects are printed to order and all sales are final. I understand orders cannot be returned, cancelled, or exchanged under any circumstance.

I am aware that images and colors displayed on screen may vary from monitor to monitor and what is shown here may not be an exact representation of what will be printed. I have purchased and received a physical sample to confirm color and paper type.

I understand this wallpaper requires professional installation by someone experienced in double cutting. This proof has been verified by the installer who will hang the wallpaper. The installer has confirmed the measurements on this proof are accurate and that all architectural elements such as soffits, staircases, windows, doors, chair rail, etc, have been considered.

I understand this order will require a signature upon delivery.

I understand I have 5 days after receiving my order to contact drop it MODERN with any issues.

drop it MODERN does NOT accept returns on any of our products because every project is printed to order. All sales are final and cannot be returned, cancelled, or exchanged under any circumstance. Email us if you have any questions regarding our return policies.

Confirm your measurements have been reviewed and meet the specifications of the space they will be installed. Any changes to the dimensions after order is placed will incur a change order fee of 15% of the order total.

Inspect your order within five (5) days of receiving it. If drop it MODERN is not made aware of any issues within this 5 day window, any potential replacement order would have to be paid by customer. Verify the pattern and quantity before opening the first roll. Check the wallpaper for any issues. Find something that’s not right? Stop immediately (do not install defective material) and contact us so we can correct your order. If no defect is evident before installation, the material should be inspected after three (3) panels are installed. Product must be installed by a professional installer experienced with double cutting. drop It MODERN is not responsible for errors in paper due to incorrect trimming or hanging practices. If any defect is evident at this time (or at any point in the installation) no additional material should be hung until drop it MODERN is notified. No claims will be allowed for more than 3 panels on the wall. No labor claims will be allowed at any time. Please note, we will require the defective material to be sent back to us for inspection.

Since every wall covering is made to order, slight variances in color, output and tone are pretty common. And because computer and phone screens register color differently, we always recommend ordering a sample before purchasing to confirm you like the printed version. If your wall covering has arrived and the color isn’t what you expected, we still cannot accept returns or exchanges, or offer refunds.

All orders, except samples, require a signature upon delivery.

All of our products are made to order.

Standard Panels: ship 3-4 weeks after purchase. Choose FedEx shipping speed that works best for your project at checkout.

Rush Panels (+ $250): ship 7 business days after purchase. If ordering a customized product, the 7 business day production time begins AFTER final approval of proof. Choose FedEx shipping speed that works best for your project at checkout.

Standard Samples ($7): ship 2 business days after purchase via FedEx 2 Day. Shipping cost is included in the sample price for US and Canada.

Rush Samples ($75): ship daily via FedEx Standard Overnight. Rush order cut-off time is 12P PST daily. Shipping cost is included in the sample price for US and Canada.

We ship worldwide via Fedex. You won’t have to fill out any special forms, as our international shipping rates will automatically populate when you check out. Not seeing an international option for a product you want? Email us right here and we’ll get it figured out.

Depending on what was ordered, some items may ship separately. Shipping lead-times vary between products. You will receive a tracking number for each item once it has shipped.

You can email us at any time and we will provide you with your order status. You will receive a tracking number for each item once it has shipped.

Things happen! We highly recommend adding Route to protect against lost, damaged, and stolen items at checkout. Need to resolve a shipping problem with Route? Start here.

We highly recommend ordering a sample to confirm color and paper type prior to placing your order. Computer screens register color differently and seeing a sample in person will eliminate any guesswork. Because all orders are printed to order, all sales are final and a sample ensures you will love what you ordered.

Our wallpaper samples are to scale, showing the actual size of the design. They are printed on a per-project basis to share the most accurate materials and colors.

We highly recommend ordering a sample to confirm color and paper prior to placing your order. Computer screens register color differently and seeing a sample in person will eliminate any guesswork. All sales are final.

Samples can be purchased on every product page.

Samples $7
Samples ship via FedEx 2 Day within three business days of purchase. Free shipping to USA and Canada. 

Rush Samples $75
Rush samples ship via FedEx Standard Overnight daily. Order cut-off time is 12P PST. Shipping cost is included in the sample price for USA and Canada.

OH YES! It brings us great joy to create with our customers. Let that inspiration flow! Read about all of our customization options here.

You can quickly customize the size, scale, and orientation of our prints using the Customizer Tool on every prouduct page for $75.

If your needs extend beyond this tool, please contact us. Custom orders start at $150. We will follow up with a custom quote within 24 hours Monday-Friday.

Have a professional wallpaper installer on site to measure your space. It is essential for your installer to give you TWO measurements of the entire surface you want to wallpaper: 
(1) floor to ceiling height
(2) width

These two measurements should INCLUDE any architectural elements such as doors, windows, chair rail, soffits, staircases, etc. 

The panels sold on the website are all 120"W (10 feet). Depending on the paper type you choose, the width of the wallpaper is 28"W or 52"W. Interested in customizing the length of your panel? You can do so above by clicking the "customize" button. The final quantity is on you, so if you still have questions, don’t hesitate to reach out.

We strongly recommend ordering 10-20% additional wallpaper — or at least one additional panel — for any installation mistakes. Please note that we do NOT automatically include any overages and the exact measurements listed on your invoice or receipt will be printed. Because wallpaper runs can vary slightly in color depending on when the job is printed, we recommend ordering any extra panels with your initial order vs. returning to purchase in the future. 

Our wallpapers require professional wallpaper installation. Find an installer and download installation instructions here.

Confirm a few things with your installer. Here’s a handy list:
- Let them know our wall coverings arrive with a trim that will need to be removed prior to installation.
- They should also understand our paper is also untrimmed, which gives them more control, but this is best left to highly-skilled installers. More info here.
- Go over measurements, materials and installation instructions to make sure it fits their technique.

We love our customers and are proud to only sell directly to consumers. All our products are made to order and manufactured in house. As a result, we are not able to offer trade discounts. If you need additional assistance on a custom wallpaper job for a spectacular residential project or want to discuss paper or timing for your commercial project, we are here to help.