Policies We value you as a customer and want to do whatever we can to provide superior service for you.
Our Policy All orders will be charged the full amount as soon as the order is placed via our online store. If an item is on back order, you will be notified via the website before you place your order. All back order items will be charged in full when the order is placed. We do not charge when item is shipped. All credit card information submitted to us for an online order is encrypted using industry-standard SSL encryption.
We want you to be happy with your purchase but if for some reason you are not, please contact us immediately. RETURNS & EXCHANGES ON BACKDROPS & GEAR ARE ONLY ACCEPTED 10 DAYS AFTER YOU RECEIVE YOUR ORDER. drop it MODERN will not, under ANY circumstances, accept returns or exchanges after the 10 day return period ends. If you are eligible for a return or exchange, you are welcome to exchange your unused purchase for another product of equal or greater value or for STORE CREDIT ONLY within 10 days of your purchase date. Due to improper use of our return policy in the past, all drop it MODERN employees will remain loyal to our return/exchange protocol, no exceptions. If you feel there are product defects to your product, please keep in mind that you manually agreed and accepted the terms of our return and exchange policy upon checkout by clicking the "Terms & Conditions" check box regarding protocol for all returns and exchanges on all of our products, which clearly states: You may return or exchange your backdrop at your OWN SHIPPING EXPENSE for STORE CREDIT ONLY or for another product within 10 days of your purchase only. ABSOLUTELY NO EXCEPTIONS! This includes returns and exchanges due to so called "product defects" according to the customers point of view. All backdrop sales are FINAL SALE. Final Sale means that drop it MODERN is not liable for any returns or exchanges concerning the product, those attempts need to be made by the customer within the 10 return policy. If you purchased Sequin Backdrop™ - smoothing down the sequins is required because of the way they are shipped. All our products are made using the same process and we offer the best quality in the market. Minimal imperfections in sequin orientation and sewing IS TO BE EXPECTED as stated on each product description page. Please note: IF YOUR ORDER IS NOT RETURNED IN ITS ORIGINAL PACKAGING IT WILL BE SUBJECT TO A 15% RESTOCKING FEE. Shipping and handling fees are non-refundable. Items must be in new and unused condition and must be communicated with drop it MODERN staff via phone or e-mail prior to your shipping it back. You must enclose a copy of your invoice to prevent delay in processing your return and issuing you your credit. When returning a Drop it Modern product, please use the box in which it came without needing to be folded more times than how it was delivered to you. We cannot accept returned backdrops that have been folded to fit inside an envelope, nor can we issue exchanges or store credit for these items. Please allow 3-7 business days to process your refund once your return is received. We require that you contact us at email@example.com prior to attempting to return your items. Make sure that the subject line reads ATTENTION RETURNS, and the body of your e-mail includes your order number and reason for the return.
Please mail your package in a prepaid, insured, and traceable method to: drop in MODERN – Returns | 2065 McCormick Loop Rd. | Tillamook, OR 97141
*Please note that all monitors register color differently. We will ship the color backdrop that is listed on the invoice. If you have a discrepancy in the color tone you may exchange your backdrop for store credit only. This does not apply to wallpaper orders, all wallpaper sales are final.
ATTENTION CANADIAN & INTERNATIONAL CUSTOMERS: Additional customs fees are not included in your shipping rate. Customs patrol will charge you a duty fee per item as required by law.
Privacy We respect your privacy.Â Any and all information collected on this site will be kept strictly confidential, and will not be sold, disclosed to third parties, or reused without your permission unless the client decides to dispute a charge or take legal action against our company. If this is the case we will be using all information provided to us by you on this website for legal reasons and research.